Updated Dec. 28, 2020:

Dear FPFC patron:

An email sent on Saturday outlined proposed changes to our 2021 fee schedule.  Of particular import was the Commissioners’ decision to eliminate monthly pool passes due to the number of no-shows and equitable lane availability for all patrons.  I received a number of emails in response, noting the financial burden this would place on heavy pool users who currently have monthly passes.  The suggestion posed by a number of patrons was to find a way to keep the monthly pass in place but to charge the no-show an additional fee above the cost of the monthly pass.  After considerable tinkering, we have adjusted our POS system to accommodate.

We will retain the monthly pass at its current rate.  We will remove it from self-service, however.  In order to renew, patrons will need to go through the cashier at the front desk, as was the norm pre-COVID.  Note:  this applies only to renewal–pool sessions can continue to be scheduled through self-service.  We will then track no-shows, i.e. those patrons who fail to provide at least an hour’s notice prior to their scheduled swim, per our current cancellation policy.  In addition to the base fee, they will also be charged $5/missed session, payable upon their next renewal.

I believe this solution addresses financial concerns of patrons as it maintains current pricing.  So long as cancellation occurs at least one hour prior, there will be no additional cost.  It also addresses the Board’s concern, namely that we provide as much lane availability as possible.  Charging monthly pass patrons for missed swims will hopefully drive timely cancellations, minimizing empty lanes.

Note:  this policy will also apply to monthly gym passes, when the gym reopens, and to land-based fitness classes, when we are allowed to move back to classroom attendance.

Thank you for your comments and continued support.  We appreciate your patronage and wish you the best in the coming year!