Cancellation & No-show Policy
If you are unable to attend any of your reserved sessions, please cancel before your fitness class, pool or gym session by email or call the front desk and leave a message. Failure to cancel will result in a $5 no-show fee for pass holders or loss of that session for single-session package members.
There are separate cancellation policies for private swim lessons, personal training, and facility rentals. See your instructor, trainer, or the Rental Information & Fees brochure for details.